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WHALEY FAQ's

Need more answers? Contact us directly. We’re happy to help!

FAQ'S

  • We understand when your freezer goes out, you need someone now! Our technicians work standard hours Monday-Saturday, 8AM-5PM, but you can contact us 24/7 for emergency service. Our office is open Monday-Friday 8AM – 5PM.

  • Yes. Please reach out to your nearest service location to speak to your area dispatcher.

  • When you call, we will try to get an idea of why your commercial foodservice equipment is malfunctioning. However, if our technician needs to visit your site to professionally assess and diagnose the issue, you will be charged a service call charge.

  • Yes! We firmly stand behind our work with a strong 90-day guarantee on both parts and labor related to the original repair. If any issues arise within this period, we're here to make it right, ensuring your peace of mind and the longevity of our service.

  • Whaley is the premier self-performing commercial foodservice and HVAC equipment repair company in the Southeast and Texas. But, with over 1,500 technicians, we are also part of the largest commercial foodservice repair company in North America. If we do not operate in your area, reach out and we will share the contact information for one of our sister companies which will deliver the same great quality you can expect from Whaley.

  • Whaley has access to the largest genuine OEM parts inventory in the entire world. While we can install customer-supplied parts, please be aware the 90-day warranty will not apply. 

  • With advanced notice, we will always try to accommodate your cancellation or reschedule your appointment. However, if you fail to cancel your appointment and we send a technician to your site, we will charge for applicable travel and labor.

  • With access to the largest inventory of genuine OEM foodservice equipment parts in the country, we are happy to take your part return and issue a full refund if the part is in new, unused condition or if the part fails within 90 days of installation.  

    New Part Returns: Need an RMA? Please call or email using the details below.

    1. Complete RMA Form, original invoice number must accompany all parts returns.

    2. Returns will not be accepted for:

      1. Items over 30 days old.

      2. Parts that have been installed.

      3. Electrical parts.

    3. Special Order non-stock parts will be subject to a 30% restock fee.

    4. No restocking fee will be charged for stocked parts within 30 days of purchase.

    5. No credit will be given for Freight and Handling on customer error returns.

     

    90 Day Part Returns:

    If your part fails within 90 days of installation, it can be returned for a full refund. 

    1. Complete the 90-day part failure form and return it, along with the failed part to your local Whaley Foodservice branch.

    2. Required Information:

      1. Equipment model/serial #

      2. Installation/failed date of part

      3. Reason for failure

     

    Customer Service: (800) 877-2662, Open – Mon – Fri 5am – 5pm ET (phone)

     

    Need to Contact us? Get in Touch HERE

Need service?

We're here to help.

We know what it’s like to need good quality, trustworthy service right away. That’s why we’re available 24/7/365.

 

GET IN TOUCH

Toll-Free: 1.800.877.2662

service@whaleyfoodservice.com

For general inquiries, visit our contact page.

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