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Customer Testimonials

What Customers Say About Whaley Foodservice Repairs

“This past week we needed some work done on one of our ovens. I just wanted to let you know what a pleasure it was to deal with Whaley Foodservice. Your [technicians] were fantastic. Our chef was so pleased with the rapid response when we called on Saturday and received an immediate return call. In general their overall professionalism, responsiveness and knowledge (and willingness to share that knowledge), was so helpful. We even received a follow-up call a few hours after the repairs were done just to see that everything was working as it should. We just wanted to say thanks for the great job!”
- Tim S., How Sweet It Is Bakery & Cafe

“I just wanted to pass along a little feedback I have for you on one of your field technicians. This individual has performed service at all three of my locations, and continues to impress me each and every time I come in contact with him. Dating back to October of 2009 when he did the first Preventative Maintenance at the Roswell location, I noticed his efficiency and attention to detail. He is extremely meticulous with his work and shows that he sincerely cares. I have watched him from my remote camera system within the stores and he carries himself in the same manner as if I were looking over his shoulder. I just thought you guys should be aware of this young man’s performance from the eyes of the customer.”
- Rich V., V&V Foods, LLC

“We have used your company for the last several years, and the technician we request to service the galley equipment on our east coast vessel is excellent. We think so much of him and his abilities that we now fly him to the west coast to service another ship of ours. I am sure there are quite a few kitchen equipment service companies in San Francisco, but it never occurred to us to use anybody else. 

He goes through our galley equipment and spare parts inventories with exacting skill. When he has finished, we are assured of a quality job that will give the best possible service. Our ships often operate in remote areas, where outside technical help is impossible to obtain, and all of us in Marine, Engineering and Hotel operations sleep better at night knowing the galley equipment will provide the service needed to keep our passengers happy. I guess the best thing I can say is that we all feel that he takes care of our equipment like it was his own, and there are few service technicians that think like that.”
- Captain Gary W., Clipper Cruise Line

“I have been working with your Service Department about an issue at our Hotel in Raleigh. They have been so very, very helpful and courteous. They have done everything they said they would, and more. It is a pleasure dealing with them. I wish all Service Agencies had employees like yours. With us being located in Ohio, it is sometimes difficult getting good results.”
- Sandy T., Breckenridge Kitche

 

Customer Support 800-877-2662

137 Cedar Road Lexington, SC 29073