Whaley Foodservice - Parts and Repairs

About Us

Our Service

Whaley Foodservice Repairs services commercial cooking, preparation, holding, sanitation, refrigeration, warewashing equipment and HVAC needs for restaurants, hospitals, hotels, schools, and institutions throughout the Southeast.

Nobody works harder to keep you cooking.

• We have 12 fully-stocked service locations conveniently located throughout the Southeast.

Accessibility for our customers is one of our top priorities.  In fact, 87% of our service customers are within 50 miles of a Whaley Foodservice Repairs service center.  View our service center locations.

• Our team includes more than 150 factory-trained technicians to provide prompt, professional service.

Our average technician has at least 15 years of experience.  Customers can expect more from a Whaley Foodservice Repairs technician than any other repair service company in the region.

• Collectively our technicians have earned more than 100 certifications in electric, gas, steam and refrigeration.

Our technician training includes CFESA certification. Under this program, technicians study industry specific materials designed to increase their proficiency in various disciplines.  To prove their competence they must then successfully pass tests specific to each discipline.  The certification process is designed to provide certainty on competence in electric, gas, steam and refrigeration.

• We provide warranty service for more than 150 of the industry's leading manufacturers.

We provide the best of factory training, documentation and other support to ensure that our team is equipped to handle warranty repairs on all of the leading manufacturers' products.  Our customers can expect that their equipment will be maintained competently and in compliance with original factory specifications.

• We offer 24-hour weekend and emergency service.

Our on-call procedures incorporate multiple layers of fail-safe measures to ensure that your emergency is properly handled quickly and to your satisfaction.

• In-shop repairs for your portable equipment provided at each service location.

We do business the old-fashioned way, with real people staffing real buildings.  Our facilities have test benches that enable us full electrical and gas testing capability.  When our customer retrieves equipment left for repair, he/she can be assured that their equipment has been properly tested under live conditions.

• Preventive maintenance and customized service contracts to fit all of your needs.

Whaley Foodservice Repairs can customize service agreements for every customer.  While we offer established contract documents that accommodate all historically proven needs, we do not force customers into one-size-fits-all contract offerings. Our membership in National Service Cooperative (NSC) demonstrates our commitment to serving you. 

• Our service department is backed by the largest inventory of genuine factory repair parts in the region.

Not only does our inventory serve the needs of our 150+ technicians, but those of our wholesale parts customers as well.  Our inventory is managed by state-of-the-art computer system that counts every individual transaction and allows us to constantly re-adjust stocking levels. 

• Installation and start up service is available.

Our facilities have dock-height freight entrances to facilitate receipt of equipment.  In addition, our inventory specialty equipment enables us to overcome logistical problems involved in relocating and installing customer equipment. 

Interested in what else we can do for you?  Contact us today.